The Skytrax Awards are one of the benchmarking tools for the air industry. They measure passengers' satisfaction levels by surveying passengers in all cabin classes.
The 10-month survey is carried out by telephone among 18 million airline customers from 100 countries. The survey includes 38 key performance indicators including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
Here is a list of top 10 best airlines in the world for the year 2012. The survey was conducted by Skytrax covering over 200 airlines, from international to domestic carriers.
No comments:
Post a Comment